REAL PET JOURNEYS

Different pets.
Different journeys.
Families together again.

Behind every move is a family who wants their pet home. These are their stories, in their own words.

Miles with his family, from their Google review
Miles · Together in Australia
Rena at home with her three pets, from her Google review
Three pets · Dubai to Doha
The moments that make
every detail matter.
Real families. Real experiences.

A selection from our customers’ Google reviews. Original photographs, exact excerpts and a link to every source.

ONE JOURNEY TO REMEMBERBella · Cat aged 18+
Bella in the photograph attached to Murad Rajudin’s Google review
Bella, photographed by her family

Sri Lanka → Dubai → Melbourne

Months apart.
Never far from care.

Bella was over 18 when her family entrusted her Dubai stay and onward journey to Pet Express. Sujith cared for her in his own home, while regular messages and videos helped her family feel close.

Her owner describes care, paperwork and travel coordination through a tense period in the Middle East—and the relief of having Bella home, healthy and happy.

  • Personal careIn Sujith’s home
  • Regular updatesMessages & videos
  • Family reunitedSettling in Melbourne
“Bella is now reunited with us, healthy, happy, and is settling in well in her “new home.””
Murad Rajudin · Google Review
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Murad Rajudin · Google Review
Relocating our 18 years+ cat Bella from Sri Lanka to Melbourne, Australia required her to quarantine six months in Dubai. We entrusted this to Pet Express Animals Trading LLC (who worked in close collaboration with Pet Travels Lanka - the Sri Lankan party that handled this relocation) and I am totally satisfied with their services! Given Bella’s age and her preference to be close to caring and kind people, Sujith went out of his way to keep her at his home and it was so heartening to see that her first time experience of being away from her family was overcompensated by the pampering and love that Sujith and his family extended to her. We were given very regular updates via written and voice WhatsApp messages almost on a daily basis, and frequent video clips. This gave us the assurance that all was well with Bella during her time away from us. Updates continued right up to the point of handing our cat over to the airline on the day of her departure from Dubai! Be it her daily routine of food, grooming and lots of pampering 😍😻, to vaccines and tests relating to her relocation, obtaining permits/ clearances, dealing with the UAE and/ or Australian authorities and flight arrangements, Pet Express Animals were always diligent, professional, and did so with the highest level of care that required my minimal involvement. It must be noted that the quarantine in Dubai and relocation to Australia took place between mid February and August 2026, which was mostly during the current conflict in the Middle Eastern region. The confidence in Sujith and his team was such that despite what was taking place in the region, my family and I were almost never worried about Bella’s well-being. Thank you Sujith and the Pet Express team for all you have done for Bella, my family and me! Bella is now reunited with us, healthy, happy, and is settling in well in her “new home.” We remain always grateful to your family, team and you, Sujith for the kindness, care and professionalism that made this possible! I would 100% recommend Pet Express Animals Trading LLC for your pet relocation needs!
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YOUR MOVE MAY FEEL FAMILIAR

Find a journey
like yours.

A first flight. A return home. More than one pet to think about. Hear from owners who have been there.

Showing 9 of 30 selected reviews

Real experiences. In their own words.
Two dogs in the photograph attached to Sarah Mashru’s Google review
Two dogs
First-time guidance

United Kingdom → Dubai

Their first move. Help at every stage.

Sarah was relocating two dogs into Dubai for the first time. Renjitha remained available throughout the process, helping the owners through every stage.

“I would only use Pet Express as they are trustworthy, reliable and take great care.”
Sarah MashruGoogle Review
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Sarah Mashru · Google Review
Exceptional service from start to finish. Renjita was always available to help us with every stage of the process and understood our need to make sure our two dogs were given the safest and best experience when travelling from U.K. to Dubai for the first time. I would only use Pet Express as they are trustworthy, reliable and take great care. Thank you !
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Cookie in the photograph attached to Meraz Hussain’s Google review
Cookie · Dog
Communication

Cookie’s move to Australia

Support that continued after arrival.

Renjitha explained the steps in advance and coordinated Cookie’s preparation. The team stayed engaged and kept Meraz informed after Cookie arrived in quarantine in Australia.

“There wasn’t a single day where I felt left in the dark.”
Meraz HussainGoogle Review
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Meraz Hussain · Google Review
I had an excellent experience with Pet Express Dubai and I want to specifically thank Renjitha for her outstanding support throughout the entire process. From day one, she was incredibly responsive and proactive. There wasn’t a single day where I felt left in the dark. Even outside of regular working hours, she made sure to respond and guide us, which gave me a lot of confidence that our pet’s relocation was in safe hands. Moving a pet to Australia is not easy at all, especially with how strict and detailed the biosecurity requirements are. However, Renjitha and the team made the entire process smooth and manageable. Every step was clearly explained in advance, and all documentation, vaccinations, and compliance requirements were handled meticulously. Nothing was missed. What truly stood out was their end to end professionalism. Even after Cookie arrived in quarantine in Australia, the team continued to stay engaged and kept me informed of any updates and communication. That level of follow through is rare and shows how committed they are beyond just completing the transfer. Even on the day of travel, everything was handled professionally and calmly. There were minor hiccups along the way, which is expected in such a complex process, but the team managed everything efficiently without causing any stress. They were empathetic, prompt and extremely professional throughout. I would highly recommend Pet Express to anyone looking to relocate their pet, especially to a country like Australia. If they can manage such a strict process so smoothly, they can handle anything. 100 percent recommended. If I had to do this again, I would choose them without hesitation.
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Lasting trust

Into and out of the UAE

Seven years of choosing the same team.

One dog · Multiple international moves

For more than seven years, Zinka has trusted Sujith and the team with her dog’s international travel. She describes reliable support that makes complicated arrangements feel manageable.

“I always feel that my dog is in safe hands.”
Zinka BejticGoogle Review
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Zinka Bejtic · Google Review
I have been using Pet Express for more than seven years now to help me transport my dog in and out of the UAE. Over the years, Sujith and the whole team have made what could be a very stressful process feel easy and manageable. They take care of everything in very professional ways, and most importantly I always feel that my dog is in safe hands. They have always been reliable. No matter how many questions I have or how complicated the travel arrangements are from different countries, they always make the process easy and straightforward. I can't recommend them enough!
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Two dogs in the photograph attached to Ipsita Barua’s Google review
Two dogs · Outbound and return
Repeat business

Dubai → Zurich → Dubai

They knew the team. They chose them again.

After relocating their two dogs to Zurich, the owners returned to Pet Express for the move back to Dubai. Ipsita praised the responsiveness and constant follow-up on paperwork and requirements.

“Their full services cover every detail and they see it through the end.”
Ipsita BaruaGoogle Review
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Ipsita Barua · Google Review
We've used their services more than once to relocate our two dogs from Dubai - Zurich - Dubai and can't recommend them enough. Renjitha and her team are very responsive and follow up constantly on all the paperwork and requirements all throughout, making way for easy transport and transit. Their full services cover every detail and they see it through the end. Extremely thankful!
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French Bulldog in the photograph attached to Trevor Fernandes’s Google review
French Bulldog
International coordination

India → Dubai → New Zealand

Three countries. One family reunited.

The team received Trevor’s French Bulldog at Dubai airport, handled paperwork and veterinary visits, and helped with his onward relocation to New Zealand.

“their knowledge and guidance is so perfect that u wouldn't need a second opinion.”
Trevor FernandesGoogle Review
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Trevor Fernandes · Google Review
Pet Express UAE has been a blessing in our life. Thankyou so much for helping us get our baby reunited with us. It would not have been possible without the help of PET express to get my Frenchie to New Zealand from India. Sujith and his team have been an excellent help, their knowledge and guidance is so perfect that u wouldn't need a second opinion. Right from receiving my pet at the Dubai Air port to getting his paperwork done including the doctor visits, team Pet Express made it look so easy. Thankyou so much Sujith and team and Pet express for your help and service.
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Bubby’s travel carrier in Sajid’s Google review
Bubby · Cat
First-time guidance

Bubby’s first relocation

A first move. Someone to handle it all.

Sajid wanted help with Bubby’s first relocation. Sujith explained the process, the team coordinated collection and paperwork, and followed up after the move.

“they would take care of it from A to Z which they certainly did do.”
Sajid SaleemGoogle Review
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Sajid Saleem · Google Review
This was our first time relocating our pet (cat) and we had heard that the process was quite complicated, time consuming and stressful. Mr Sujith at Pet Express was recommended to us by Perfect Dose Vets who said that they would take care of the relocation from start to finish. Right from the start Mr Sujith was very helpful & clear about how the process would work and that they would take care of it from A to Z which they certainly did do. Well now that the relocation is complete, what can I say about Pet Express other than that they are probably the best, most professional and efficient pet relocation experts in Dubai! Their team is very responsive (they always return your messages & calls promptly, especially Mr Sujith who always called me back or messaged me when I had a query) and are always on time to collect & return your pet (Ronie was amazing in this regards). Once the relocation was complete Mr Sujith still followed it up by asking if our cat had reached its destination safely & healthy. Really these guys at Pet Express are amazing and they know exactly what they are doing and do everything for you so you don’t have to stress or worry and I have absolutely no hesitation in recommending them and saying that dealing with them was a pleasure. Mr Sujith, you & your team are amazing, please carry on doing what you’re doing, your service is extremely professional and my family and I want to thank all of you at Pet Express for doing such a wonderful job relocating our beloved cat “Bubby, WELL DONE!
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Peggy in her travel carrier, from Karen’s Google review
Peggy · Dog
Questions welcomed

Dubai → Scotland

Even the little questions mattered.

Renjitha organised Peggy’s return to Scotland and answered Karen’s questions throughout, helping keep stress down for both owner and dog.

“Renjitha was happy to answer all sorts of random questions, keeping stress for us and Peggy to a minimum.”
Karen HendersonGoogle Review
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Karen Henderson · Google Review
Renjitha at Pet Express organised the repatriation of our dog, Peggy, from Dubai to Scotland and couldn't have been more helpful. The whole process was really smooth, Renjitha was happy to answer all sorts of random questions, keeping stress for us and Peggy to a minimum. The cost was lower than we anticipated too. I would gladly recommend Pet Express to anyone looking to relocate their animals.
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Rena with her three pets, from her Google review
Three pets
Across borders

Dubai → Doha

Already in Doha. Her pets still in Dubai.

Rena praised Sujith in Dubai and Maria at Petrelo in Doha for coordinating her three pets’ journey, staying accessible and keeping her informed while she waited in another country.

“My babies arrived comfortable and clean.”
Rena ChidiacGoogle Review
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Rena Chidiac · Google Review
Pet Express and Petrelo did an amazing job in delivering my three babies safely to me from Dubai to Doha. They worked swiftly and got everything done efficiently within less than a week. Sujith at Pet Express in Dubai and Maria at Petrelo in Doha were super responsive to my every need and kept me informed of every step. They were easily within reach via phone and WhatsApp any time of day, which was super important for me since my babies were in Dubai and I was in Doha. They saw to all my needs and special requests, and there were many. The quality of the crates Sujith selected were high grade. My babies arrived comfortable and clean. Thanks to Sujith in Dubai and Maria in Doha, Pet Express and Petrelo have earned my loyalty and I would recommend both companies to all my friends.
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Nijio in the photograph attached to Nishant Shah’s Google review
Nijio · Dog
Individual care

Nijio’s relocation

A little more reassurance. A world of difference.

Nijio has special needs, and his owners were nervous about moving him. Nishant describes Renjitha patiently walking them through every step and giving them confidence.

“Nijio is happy hopping in our room today thanks to Pet Express.”
Nishant ShahGoogle Review
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Nishant Shah · Google Review
Renjita and Sarath at Pet Express have become like family to us, because of the empathy they have for parents moving their pet children. Our dog Nijio has special needs and we were very nervous about the move, but Renjitha patiently and promptly walked us through every step — giving us the confidence we needed :) Nijio is happy hopping in our room today thanks to Pet Express. Very grateful 🙏🙏
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Take your time. Every move has a story.

THEIR EXPERIENCE. YOUR NEXT STEP.

You don’t have to
figure it out alone.

Every route is different. Tell us about yours and we’ll help you understand what needs to happen.

Explore our relocation service
THE ROUTE CHECK

Start with the route.

Tell us the basics for a human route review. This is an enquiry, not an automatic travel approval.

01 / ROUTE & PET
02 / YOUR CONTACT
03 / REQUEST RECORDED
STEP 01 OF 02

Where are you going?

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